Our drivers will be at your terminal to meet you within 20 minutes of your arrival. They will have a hand holding a sign with your name on it. If we have your number, our driver may call you to let you know where you will find her/him.

We only use your information in order to fulfil our obligations to you and for administration purposes. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested. We will never sell or disclose your information to a 3rd party except where required by law. We use security systems approved by financial institutions in order to protect your credit card and personal details. Our staff only has access to the information that is required to do their job.

Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service. Like most websites, we automatically collect certain information about your computer in order to analyze how our customers use our website. This information includes your IP address and the details of your web browser. Email and communications with the site are archived until no longer required.

Emails generated in the course of your use of our website such as booking confirmations and emails keeping you informed on the progress of your booking. If you have any questions or concerns regarding how we use your information, please contact us on 01992467782.

Yes. We operate 24 hours 7 days a week, all through the year.

No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

We will review your request and send you an email and sms confirming the booking with a booking confirmation number.

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

No. smoking is not allowed in all Flex Taxis.

No, we do not operate a shared taxi service.

Please call us on 01992467782 or 07562644777 and our admin team will help you find your driver in the terminal.

You can book online as our booking process is very easy. But if you prefer to speak to one of our admin team you can call on 24 hours line on 01992467782.

You can pay prior through secure online payment line through credit/debit card or Pay Pal. Also, you can pay cash to the driver at the end of the journey.

Yes.

No

We operate in all major UK airports and provide transport services anywhere in the UK.

If you are making a last minute booking it is best to phone 01992467782, lines open 24 hours a day. Or you can plan your journey even 1 day / 1 month or 6 months or more than that as early you can.

Sorry, you cannot change your email address. It’s because every account registered is distinguished by email, which acts as a unique key. Any account is registered into the system with a unique email id which is used as a communication point between the system and the user. The system sends the email to the set id so it cannot be updated.

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email us at info@flextaxis.com. They will take the necessary step to close your account.

Please login to your account. Click on three horizontal line on top left side. Go to booking history. You can see list of bookings. Click edit details of booking for which you want to amend the details.

Please login to your account. You can see edit my profile link just below your display picture. Click edits my profile. There you can make changes. To change your picture, click the select image. Choose the image. Click on submit button.