Driver's FAQ


What documents and information do I need to have to register as driver?

Required documents for driver registration are driving license paper, insurance paper, fleet/ vehicles paper and banking information(Bank Name, Bank Address, Account Number, Bank Swift Code, IBAN Number and Bank Sort Code ). You must provide your personal details like name, email, DOB, gender and location.

What can do to register if I do not know how to use Internet and computer?

Please send all your driver document in email (info@flextaxis.com) and we will open a driver account in your behalf.

How does the SMS system work?

You will receive an SMS for your each and every action in the system.

How can I change my email address and keep my account?

Sorry, you cannot change your email address.

How can I unsubscribe to the SMS system?

Sorry, you cannot unsubscribe to the SMS system. SMS System works only with the website activities.

How can I close my account?

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email at info@flextaxis.com. They will take the necessary step to close your account.

How can I update my account (e.g. change of address, vehicle, uploading new documents, delete expired documents?

Please login to your account. Go to profile and vehicle’s document. There are different sections. Make changes on where you want to update your information. Then, click on the save button of the respective section.

How can I change/move from one account to another ( cash, commission or combined)?

Please login to your account. In the account type section, there is an upgrade. Click upgrade. Choose any one of the account types and then click submit. For cash and combined account, you need to top up your account.

How can I update my account (e.g. change of address, vehicle, uploading new documents, delete expired documents?

Please login to your account. Go to profile and vehicle’s document. There are different sections. Make changes on where you want to update your information. Then, click on the save button of the respective section.

Is adding picture on my profile mandatory?

No, It’s not mandatory.

What can I do if I am unable to take a job that I have accepted because of sickness, car breakdown or other family urgent matters?

If you figure out this, please contact Flex Taxis Limited immediately by calling at 01992467782. But be sure that you inform before 3 hours of pick up time. A certain percentage of your earnings will be deducted.

Any issue not covered by the above FAQs? Please free to email us at info@flextaxis.com

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Company Registration No. 10872858 | High  Road Broxbourne, Hertfordshire, EN10 6HS | Flex Taxis Ltd |   All Right Reserved   ©   2019