Frequently Asked Questions?

You can make bookings online or by calling (insert number) to speak to one of our trusted customer service advisers 24/7.

Our drivers will be at your terminal to meet you within 20 minutes of your arrival. They will have a hand holding a sign with your name on it. If we have your number, our driver may call you to let you know where you will find her/him.

We only use your information in order to fulfil our obligations to you and for administration purposes. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested. We will never sell or disclose your information to a 3rd party except where required by law. We use security systems approved by financial institutions in order to protect your credit card and personal details. Our staff only has access to the information that is required to do their job.

Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service. Like most websites, we automatically collect certain information about your computer in order to analyze how our customers use our website. This information includes your IP address and the details of your web browser. Email and communications with the site are archived until no longer required.

Emails generated in the course of your use of our website such as booking confirmations and emails keeping you informed on the progress of your booking. If you have any questions or concerns regarding how we use your information, please contact us on 01992467782.

Yes. We operate 24 hours 7 days a week, all through the year.

No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

We will review your request and send you an email and sms confirming the booking with a booking confirmation number.

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

No. smoking is not allowed in all Flex Taxis.

No, we do not operate a shared taxi service.

Please call us on 01992467782 or 07562644777 and our admin team will help you find your driver in the terminal.

You can book online as our booking process is very easy. But if you prefer to speak to one of our admin team you can call on 24 hours line on 01992467782.

You can pay prior through secure online payment line through credit/debit card or Pay Pal. Also, you can pay cash to the driver at the end of the journey.

Yes.

No

We operate in all major UK airports and provide transport services anywhere in the UK.

If you are making a last minute booking it is best to phone 01992467782, lines open 24 hours a day. Or you can plan your journey even 1 day / 1 month or 6 months or more than that as early you can.

Sorry, you cannot change your email address. It’s because every account registered is distinguished by email, which acts as a unique key. Any account is registered into the system with a unique email id which is used as a communication point between the system and the user. The system sends the email to the set id so it cannot be updated.

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email us at info@flextaxis.com. They will take the necessary step to close your account.

Please login to your account. Click on three horizontal line on top left side. Go to booking history. You can see list of bookings. Click edit details of booking for which you want to amend the details.

Please login to your account. You can see edit my profile link just below your display picture. Click edits my profile. There you can make changes. To change your picture, click the select image. Choose the image. Click on submit button.

Required documents for driver registration are driving license paper, insurance paper, fleet/ vehicles paper and banking information(Bank Name, Bank Address, Account Number, Bank Swift Code, IBAN Number and Bank Sort Code ). You must provide your personal details like name, email, DOB, gender and location.

Please send all your driver document in email (info@flextaxis.com) and we will open a driver account in your behalf.

You will receive an SMS for your each and every action in the system.

Sorry, you cannot unsubscribe to the SMS system. SMS System works only with the website activities.

Sorry, you cannot change your email address.

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email at info@flextaxis.com. They will take the necessary step to close your account.

No, It’s not mandatory.

• Please enter pick up and drop off location, capacity (no. of passengers, luggage, hand luggage and the baby seat), type of journey (one way or return), pick up date and time. • List of the fleet will be displayed. Select one of the fleet. Get a quote. • You can continue the process either through signing with your account, continue with a new account or continue without the account. • Enter personal details form then click submit and continue button. • If you want to view details then click view details. Select your payment type. • You will see personal details and payment information. Then, you will get booking received notification through email and SMS. • After a driver has been confirmed, you will get booking confirmed notification through email and SMS along with driver and journey details. • After receiving your quote, you may make a payment, save the booking or reject it.

Absolutely. At Flex Taxis, we’re committed to making your journey safe and stress-free for all passengers, including babies and children. We offer free child and baby seats as part of our airport taxi service. Seats are available for children from 1 month to 12 years of age. Simply request the appropriate seat when booking online—there’s no extra charge. With years of experience in family and airport travel, we understand the challenges and do everything we can to make travelling with children easier.

Yes, we do. Our executive taxi service is ideal for business professionals, VIPs, and anyone looking to travel in style. We maintain a fleet of luxury vehicles that are always clean, modern, and serviced to the highest standards. Whether it’s for corporate travel, events, or airport transfers, our executive service ensures you arrive in comfort and class.

Our vehicles are equipped with real-time flight tracking systems to keep us updated on your flight’s status. This means: • We adjust pick-up times if your flight is early or delayed • Your driver is typically at the airport 35–40 minutes before landing • We avoid traffic jams with GPS-based alternative route planning

Our Meet & Greet service ensures a smooth arrival experience. Your driver will be waiting in the airport arrivals hall with a name board, ready to help you with your luggage and escort you directly to your vehicle. This service eliminates the hassle of searching for a taxi after a long flight and offers a welcoming, personalised start to your journey.

Yes—your safety is our priority. All our drivers are: • Fully licensed, DBS-checked, and insured • Trained in safeguarding and customer care • Driving regularly inspected, well-maintained vehicles Whether you’re travelling a short distance or across the country, you’re in safe hands with Flex Taxis.

We provide long distance taxi travel across the UK. Whether you’re heading to another city, a seaside holiday, or a family gathering, our service combines: • Competitive fixed pricing • Spacious vehicles, including MPVs, WAVs, saloons, and minibuses • Experienced drivers with excellent local and national knowledge • Convenient door-to-door pick-up from any address, airport, station or port We take care of the route planning, scheduling, and comfort—so you can simply relax and enjoy the journey.

Very. We aim to deliver the perfect mix of comfort, elegance, and affordability. Whether you’re a solo traveller, couple, family, or business group, you’ll enjoy: • Clean, spacious, air-conditioned vehicles • Courteous, experienced drivers • Optional extras like water, Wi-Fi, child seats and more • A smooth, relaxing journey tailored to your needs We understand that long distance travel can be tiring, which is why we go the extra mile to make your experience pleasant and stress-free.

Yes—and we highly recommend it. Pre-booking: • Guarantees your vehicle • Ensures availability at peak times • Locks in your fare with no surprises • Gives you priority service for airport pickups, early mornings or late nights You can book easily online, by phone, or via WhatsApp. Just provide your flight or travel details and let us take care of the rest.

Our fleet includes: • Standard saloons for everyday travel • MPVs and 8-seaters for families and groups • Executive cars for luxury journeys • WAVs (Wheelchair Accessible Vehicles) for accessible transport • Minibuses for events, tours and bulk bookings All vehicles are maintained to the highest standards, offering space, comfort, and safety on every ride.

We offer UK-wide coverage, meaning you can be picked up from or dropped off at: • Any UK address (home, office, hotel, etc.) • All major airports, railway stations, and seaports • Events, hospitals, schools, and leisure destinations Wherever you need to go, Flex Taxis will get you there—on time and in comfort.