Frequently Asked Questions?


How do I get a quote or make a booking?

At Flex Taxis, getting a quote is absolutely free. Just complete our online booking form, give us a call or email us at info@flextaxis.com.

How do I meet my driver at the airport?

Our drivers will be at your terminal to meet you within 20 minutes of your arrival. They will have a hand holding a sign with your name on it. If we have your number, our driver may call you to let you know where you will find her/him.

How do you protect my information?

We only use your information in order to fulfil our obligations to you and for administration purposes. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested. We will never sell or disclose your information to a 3rd party except where required by law. We use security systems approved by financial institutions in order to protect your credit card and personal details. Our staff only has access to the information that is required to do their job.

What type of information do you collect?

Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service. Like most websites, we automatically collect certain information about your computer in order to analyze how our customers use our website. This information includes your IP address and the details of your web browser. Email and communications with the site are archived until no longer required.

What information do you send me?

Emails generated in the course of your use of our website such as booking confirmations and emails keeping you informed on the progress of your booking. If you have any questions or concerns regarding how we use your information, please contact us on 01992467782.

Is your service available day and night?

Yes. We operate 24 hours 7 days a week, all through the year.

Will I incur any extra charges if my plane is delayed or cancelled by the airline?

No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

What happens after I have made an online booking?

We will review your request and send you an email and sms confirming the booking with a booking confirmation number.

We have children travelling with us, can you provide child/infant seats?

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Can I smoke in the car?

No. smoking is not allowed in all Flex Taxis.

Will I be sharing with anyone else?

No, we do not operate a shared taxi service.

What do I do if I can't locate my driver?

Please call us on 01992467782 or 07562644777 and our admin team will help you find your driver in the terminal.

Do I have to book online?

You can book online as our booking process is very easy. But if you prefer to speak to one of our admin team you can call on 24 hours line on 01992467782.

Do I need to pay in advance?

You can pay prior through secure online payment line through credit/debit card or Pay Pal. Also, you can pay cash to the driver at the end of the journey.

Can I pay cash?

Yes.

Do you charge extra fee for credit card bookings?

No

Which airports do you operate from?

We operate in all major UK airports and provide transport services anywhere in the UK.

How early do I need to book my car?

If you are making a last minute booking it is best to phone 01992467782, lines open 24 hours a day. Or you can plan your journey even 1 day / 1 month or 6 months or more than that as early you can.

How can I change my email address and keep my account?

Sorry, you cannot change your email address. It’s because every account registered is distinguished by email, which acts as a unique key. Any account is registered into the system with a unique email id which is used as a communication point between the system and the user. The system sends the email to the set id so it cannot be updated.

How can I close my account?

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email us at info@flextaxis.com. They will take the necessary step to close your account.

How can I change my booking online?

Please login to your account. Click on three horizontal line on top left side. Go to booking history. You can see list of bookings. Click edit details of booking for which you want to amend the details.

How can I update my account?

Please login to your account. You can see edit my profile link just below your display picture. Click edits my profile. There you can make changes. To change your picture, click the select image. Choose the image. Click on submit button.

Any issue not covered by the above FAQs? Please free to email us at info@flextaxis.com

What documents and information do I need to have to register as driver?

Required documents for driver registration are driving license paper, insurance paper, fleet/ vehicles paper and banking information(Bank Name, Bank Address, Account Number, Bank Swift Code, IBAN Number and Bank Sort Code ). You must provide your personal details like name, email, DOB, gender and location.

What can do to register if I do not know how to use Internet and computer?

Please send all your driver document in email (info@flextaxis.com) and we will open a driver account in your behalf.

How does the SMS system work?

You will receive an SMS for your each and every action in the system.

How can I change my email address and keep my account?

Sorry, you cannot change your email address.

How can I unsubscribe to the SMS system?

Sorry, you cannot unsubscribe to the SMS system. SMS System works only with the website activities.

How can I close my account?

Please provide your details at Flex Taxis Limited by calling at 01992467782 or email at info@flextaxis.com. They will take the necessary step to close your account.

How can I update my account (e.g. change of address, vehicle, uploading new documents, delete expired documents?

Please login to your account. Go to profile and vehicle’s document. There are different sections. Make changes on where you want to update your information. Then, click on the save button of the respective section.

How can I change/move from one account to another ( cash, commission or combined)?

Please login to your account. In the account type section, there is an upgrade. Click upgrade. Choose any one of the account types and then click submit. For cash and combined account, you need to top up your account.

How can I update my account (e.g. change of address, vehicle, uploading new documents, delete expired documents?

Please login to your account. Go to profile and vehicle’s document. There are different sections. Make changes on where you want to update your information. Then, click on the save button of the respective section.

Is adding picture on my profile mandatory?

No, It’s not mandatory.

What can I do if I am unable to take a job that I have accepted because of sickness, car breakdown or other family urgent matters?

If you figure out this, please contact Flex Taxis Limited immediately by calling at 01992467782. But be sure that you inform before 3 hours of pick up time. A certain percentage of your earnings will be deducted.

Any issue not covered by the above FAQs? Please free to email us at info@flextaxis.com

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Company Registration No. 10872858 | 56-56 The Market Square, London, N9 0TZ | Flex Taxis Ltd   |   All Right Reserved   ©   2019