Open an account for a quick and easy way to manage taxi bookings for the whole family.

  • Priority Booking Line guaranteeing a faster response to your calls.
  • A more efficient way to manage your travel requirements.
  • Simplify the expenses process; eliminate the need to keep receipts.
  • Bespoke booking instructions.
  • Highly experienced accounts team for any invoicing enquiries
  • Monthly invoicing.

How to open a personal/business account?

  • From the drop-down of Passenger's Area, click For Personal Account or Business Account.
  • Click open personal account or open business account.
  • You will fill the form and tick on GDPR rules and regulations then click submit button.
  • As you will be registered in the system, you will receive account registration notification for your email confirmation.
  • Click the link sent on the email to activate your account.
  • Login with your credentials.
  • Then, you can enjoy your journey with us.

 

How to book your journey?

  • Please enter pick up and drop off location, capacity (no. of passengers, luggage, hand luggage and the baby seat), type of journey (one way or return), pick up date and time then click gets a quote now.
  • List of the fleet will be displayed. Select one of the fleet.
  • You can continue the process either through signing with your account, continue with a new account or continue without the account.
  • Enter personal details form then click submit and continue button.
  • If you want to view details then click view details. Select your payment type.
  • You will see personal details and payment information. Then, you will get booking received notification through email and SMS.
  • After a driver has been confirmed, you will get booking confirmed notification through email and SMS along with driver and journey details.
  • After receiving your quote, you may make a payment, save the booking or reject it.

Waiting Time

Waiting time is elapses between a scheduled pickup and a passenger getting into the booked vehicle.

Wait Time - Point-to-Point Transfer

Flex Taxis allow you 5 minutes' waiting time withour charges.

After the first 5 minutes, additional waiting time will be charged at a per-minute rate of 25 pence per minute. The passenger must Flex Taxis or the driver to request waiting.

 

Wait Time - Airport Transfer

At airports, 60 minutes free' waiting time is offered for each booking

This means you have 60 minutes to get to your vehicle once you receive the text message notification of the arrival of your driver. After the advertised amount of minutes of waiting time, additional waiting time will be charged at a per-minute rate of 35 cents GBP per minute, plus applicable tax.

No extra costs will be charged for any changes in the travel time due to the late departure or arrival. However, the passenger must contact Flex Taxis about any Flight delay.

Extra Time

Any extra time during the ride (e.g. via point) shall be subject as additional waiting time.

Hourly Waiting Time

For hourly bookings the Flex Taxis will remain at the agreed pickup location until the hours booked have expired. To extend the time booked, the passenger must inform the Flex Taxis.

General Data Protection Regulation

The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. As we value the privacy and personal information of our client, we are working to be fully compliant with the GDPR.

Flex Taxis are committed and value the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.

We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognize our obligations in updating and expanding this program to meet the demands of the GDPR.

As a user

  • You have the right to request an explanation of the information that Flex Taxis has about you and how flex uses that information.
  • You also have the right to receive a copy of the information that Flex Taxis collects and holds about you.
  • Customers pay airport charges when these charges are not included in agreed fare or have not been taken into account in online booking.

 

b. Correction deletion

  • If you believe the information about you is inaccurate, you have the right to request corrections.
  • You may request us to delete your account and information about you at any time.

c. Data Retention & Erasure

 

Users may request deletion of their accounts at any time. The personal information is stored, archived and destroyed compliantly and ethically upon your request. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.

 

d. Objections and complaints

You have the right to object to Flex Taxis processing personal data for marketing purpose and unsubscribe from all subsequent marketing materials.

 

e. How we use the information collected

  • User information is required in order to communicate about the booking confirmation, invoice other related queries.
  • User information may be required legal purposes and crime prevention and investigations.

Most of the personal data we collect is provided freely by you when filling any forms on Flex Taxis website or by corresponding with us by phone, e-mail or otherwise.

An example of a form is the taxi booking form: when you submit your name, your email address and the details of your journey.
If you do not wish us to collect and process this type of data, please do not submit it when using our services.

Some of the personal data we collect and a process is done with your consent. For example, we rely on consent when we send you a marketing email if your email subscription preferences indicate you are willing to receive such emails. You have the right to withdraw consent at any time.

Flex Taxis may process your data to comply with our legal and regulatory obligations e.g. preventing, investigating crime or working with law enforcement agencies.

Flex Taxis may share your data with our drivers, customers and partners for taxi booking related matters including payments and details of journeys.

Drivers and passengers can delete and update the records we hold them on our website.

Flex Taxis do not share information about passengers and drivers to third parties.

Flex Taxis is strictly restricted to those customers who have a need to access the information for our business purposes. This includes business partners, suppliers and sub-contractors for the performance of any contract we may enter into with them or you. 
 
We will also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Flex Taxis Website's terms of use, or to protect the rights, property, or safety of us, our customers, or others.
 
Flex Taxis website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your data is securely stored using access controls and encrypted passwords. Flex Taxis also use analytics and search engine providers that assist us in the improvement and optimization of Flex Taxis website.
 
Drivers, partners and passengers can delete and update the records we hold them on our website. We do not share information about Drivers, partners and passengers to third parties.

We will regularly review our retention of your personal data and delete any personal data which is not necessary for us to retain.
If you request to delete your data, then the data will stop being retained and deleted or anonymized immediately.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Flex Taxis; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. 

You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@flextaxis.com.

You have the right to withdraw your consent to the processing of your personal data by submitting a written request to that effect to info@flextaxis.com.

You always have the right to request for the deletion of your data. We have a formal process which we will follow if you decide you would no longer like us to retain our data. If you believe any of the personal data we hold about you is inaccurate, please tell us so we can correct it as necessary.

We will follow our usual customer service response and be in touch to confirm we have received the request in less than four business hours (Monday to Friday from 9 am to 5:00 pm). 

Once the request has been received, it will take 7 business days for it to be completed. Please e-mail info@flextaxis.com if you would like to request deletion of your data.

If you are unhappy with the way your personal data has been processed by us, you have the right to lodge a complaint with the Information Commissioner's Office through their site www.ico.org.uk.

This Privacy Policy gives you the right to access information held about you. Your right of access can be exercised in accordance with this Privacy Policy. You can email at info@flextaxis.com.
Any access request will be subject to a fee of 10 pounds to meet our costs in providing you with details of the information we hold about you.

f. Revoke/ Withdraw Your Consent

All the information is collected as per the consent of the client. If any of the users want to revoke the account then users will be not able to use the services again. You can withdraw consent at any time by emailing us at info@flextaxis.co.uk

Subscription


Company Registration No. 10872858 | High  Road Broxbourne, Hertfordshire, EN10 6HS | Flex Taxis Ltd |   All Right Reserved   ©   2019